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Delete your Decode IT account or data

Last updated: October 30, 2026

This page explains how to delete your account and data from Decode IT (DecodeIT), developed by DecodeIT. It applies to the Decode IT app on Android and iPhone, the dashboard at decodeit.org, and data received through our Facebook Messenger, Instagram, and WhatsApp chatbot integrations.

Delete your account

  1. Send an email to [email protected] with the subject Account Deletion Request, or message us on WhatsApp at +880 1907 904405.
  2. Include the phone number (or email) you sign in with and your store name, and write that you want your whole account deleted.
  3. We confirm the request with you through the phone number or email registered on the account.
  4. We delete the account and send you a confirmation within 30 days.

Never send your password or one-time verification code (OTP).

Delete some of your data, keep your account

You can ask us to delete only certain data, such as chatbot conversations, customer records, product images and videos, or order history. Send an email to [email protected] with the subject Data Deletion Request, say which data you want deleted, and include the phone number (or email) you sign in with and your store name. We confirm the request and complete it within 30 days.

Many records can also be deleted by yourself at any time from the app or dashboard, for example products, customers, and chatbot conversations.

What is deleted

When we delete an account, we delete:

  • Your account: name, phone number, email address, and password.
  • Your store: its settings, website, and staff accounts.
  • Products, product images and videos, and categories.
  • Customers, orders, purchase history, payments, expenses, and other accounting records.
  • Chatbot conversations and messages, with sender names and identifiers.
  • Connected Facebook Page, Instagram, and WhatsApp credentials and identifiers.

What is kept, and for how long

  • Copies in our backups are removed automatically within 30 days after deletion.
  • Invoices and payment records of your Decode IT subscription may be kept for as long as tax and accounting law requires.
  • Limited information may be kept when needed to prevent fraud, keep our service secure, or resolve a dispute, and is deleted when that need ends.

Facebook, Instagram, and WhatsApp (Meta) data

To stop the chatbot from receiving new messages:

  1. Sign in to your Decode IT dashboard or app.
  2. Open Chat Bot, then Configuration Bot.
  3. Select Facebook, Instagram, or WhatsApp.
  4. Click Disconnect and confirm.

Disconnecting removes the stored connection credentials and stops new chatbot messages from being processed. It does not automatically delete past chatbot conversations or other store data. You can also revoke DecodeIT's Meta authorization from Facebook under Settings & privacy → Settings → Apps and websites .

To delete Meta data, email [email protected] with the subject Meta Data Deletion Request and include your store name, the platforms involved, and the connected Facebook Page, Instagram username, or WhatsApp business number, if known. We delete the Meta credentials, connected account identifiers, chatbot conversations, messages, sender identifiers and names, and related records within 30 days and confirm by email. Never send your Meta access token or WhatsApp PIN.

Contact

For questions about deletion or privacy, email [email protected] or read our Privacy Policy.